Nathan Sheldon

nsheldon@gmail.com

 

Objectives

 

To utilize my dedication and enterprise expertise as an Information Technology professional in a team environment.

 

 

Highlights of Qualifications

 

·      Advanced diagnostic and troubleshooting skills on multiple computer platforms.

·      1.5 years of experience with critical systems maintenance in a large university ISP.

·      Over 3 years of experience as a UNIX system administrator.

·      iPlanet Messaging, Directory, and Web server experience.

·      Experience with Sun Management Center critical systems monitoring software

·      Exceptional knowledge of a wide array of hardware from Sun, Apple, and PC vendors.

·      Apple Certified Help Desk Specialist

·      L-Soft ListServ mailing list software knowledge.

·      Familiar with Legato Networker enterprise tape backup hardware and software.

 

Professional Experience

 

Help Desk Analyst (Equipment Systems Specialist)

California State University, Fresno,                                                                      10/2002 - Present

Responsible for troubleshooting and instructing in the use of dial-up and broadband Internet access on multiple platforms, utilization of various Internet protocols, diagnosis of personal computer software and hardware issues, utilization of campus PeopleSoft portal, and interaction with the campus iPlanet Messaging Server. Responsible for creating and maintaining The Help Center web site used by faculty, staff, students, and associates of the University.

 

Achievements

·      Lead technical implementation of The Help Center web site utilizing JSP, Perl, and UNIX shell scripting to customize user experience.

·      Created web-based department interface for identifying users using campus LDAP authentication server.

·      Programmed menu-based Command Line Interface to find broadband DHCP lease and client information.

·      Developed department web interface to search user access logs in an Oracle database.

·      Assist fellow employees with UNIX-related questions and Mac OS technical support questions.

·      Apple Certified Help Desk Specialist for Mac OS X 10.3.

 

Student System Administrator

California State University, Fresno                                                                     01/2001 – 06/2002

Assisted with Sun Microsystems software and hardware updates and modifications. Applied system patch updates and maintenance updates on over 30 servers. Configured and maintained iPlanet Web Server for multiple domains. Administered iPlanet Messaging and Directory servers on multiple hosts for multiple domains with over 70,000 users. Administered NNTP, web proxy, and SurfControl filtering services. Maintained L-Soft ListServ software for campus community. Regularly used Legato Networker for enterprise server backups to tape. Was responsible for testing and installing numerous enterprise software packages.

 

Achievements

·      Independently researched, tested, and implemented web server log analysis tools to graphically represent campus-wide web site hits data, providing the Web Office with information critical for program funding.

·      Lead and implemented enterprise hardware and application monitoring on over 30 Sun servers for entire California State University, Fresno campus.

·      Improved web server performance and increased efficiency by utilizing shell scripting to automate log clearing for all web server instances.

 

Owner, Web Page Design Specialist, System Administrator

Yosemite Online, Oakhurst, CA                                                                           10/1997 – 01/2000

Planned, supervised, and implemented web site development and publication for clients. Successfully configured Apache web server, SMTP, IMAP, and POP3 e-mail services, as well as FTP services via telnet on a BSD/OS partitioned server. Was responsible for account creation, maintenance, and removal as well as various group- and user-level privilege allocations. Established policies on, and handled issues related to inappropriate use and abuse. Implemented web site updates and expansions. Designed web site navigation and graphics.

 

Achievements

·      Directed the design of a Personalized Children’s Booksellers Association award-winning web site.

·      Successfully created and maintained user accounts with unique domain names on the same server.

 

Education

 

Bachelor of Arts, Psychology, May 2002

            California State University, Fresno                                                            08/1999 - 05/2002

 

1 year education, majoring in Computer Science

            Reedley College                                                                                         09/1997 - 06/1998

 

2 years education, majoring in Computer Engineering

            California Polytechnic State University, San Luis Obispo                          09/1995 - 06/1997

References:

 

Available upon request.